Shipping Policy

Last updated: 30th July 2026

Thank you for shopping with Deuces Padel Co. This Shipping Policy explains how we process and deliver orders for our padel rackets, grip tape, print-on-demand clothing, and product bundles.

1. Order Processing Time

We aim to dispatch all orders within 3 business days of the order being placed.

• Standard products (padel rackets, grip tape, non-personalised items): dispatched within 3 business days.
• Print-on-demand clothing: as these items are made to order, processing may take longer than 3 business days. Estimated production time will be stated on the individual product page or at checkout.
• Bundles: if a bundle includes a print-on-demand item, the entire bundle will follow the print-on-demand processing time to ensure it ships together, unless otherwise stated.
• Orders are not processed or dispatched on weekends or UK public holidays.
• During sale periods or high-demand launches, processing times may be slightly extended. We will notify customers of any significant delays.

2. Shipping Locations

We currently ship to the United Kingdom only (England, Scotland, Wales, Northern Ireland). We do not currently offer international shipping, including to the European Union. Contact us at info@deucespadel.com if you'd like us to consider adding your location in future.

3. Shipping Methods & Carriers

Orders are shipped using Royal Mail and/or other reputable UK-based courier services (e.g. Evri, DPD, DHL), depending on parcel size and weight. The carrier used will be selected at our discretion to ensure the most reliable delivery for your order.

All orders are shipped tracked, so you can follow your parcel's journey to your door.

4. Estimated Delivery Times

*Delivery times are estimates starting from the date of dispatch, not the order date, and exclude our processing time above. While the vast majority of orders arrive within 2–4 business days, please allow up to 7 business days before contacting us about a delayed parcel, as this accounts for rare carrier delays outside our control.

5. Shipping Costs

Shipping costs are calculated at checkout based on your order weight/size. Orders over £20 qualify for free shipping. Any other applicable promotions will be clearly displayed at checkout.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your parcel's journey to your door.

7. Lost, Delayed, or Damaged Parcels

• If your order hasn't arrived within 7 business days of dispatch, please contact us at info@deucespadel.com and we will investigate with the carrier.
• If your item arrives damaged, please contact us as soon as you receive your order, and no later than 48 hours after delivery, with photos of the damage and packaging, so we can resolve the issue promptly.
• We are not responsible for delays caused by incorrect delivery addresses provided by the customer, or events outside our control (e.g. extreme weather, strikes).

8. Incorrect Address

Please double-check your delivery address at checkout. We are not responsible for orders shipped to an incorrect address supplied by the customer. If you notice an error after placing your order, contact us as soon as possible at info@deucespadel.com — we will do our best to amend it before dispatch, but cannot guarantee changes once an order has been processed.

9. Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Email: info@deucespadel.com